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I was sitting in a room with our director of customer relationship management (CRM) and the manager of our data entry team, asking them to explain what exact steps needed to happen when we set up a donation webpage, to make sure a donor’s information flows correctly through our 3rd-party...

Are you struggling to get the definition of a project straight in your own mind? Does your role at work feel poorly defined because you and your coworkers aren’t talking about projects in the same way?

By the end of this article, you’ll be equipped with the same language I use to...

You are a superhero. 

Do you believe that?

Of course, we could get into the nuance of what ‘being a superhero’ can mean for a real human person in the 21st century—and trust me, I love nuance. Often nuance is where I find the insight I need to move forward. “The...